Table 1 Macro quality observation index design
From: The Chinese perception of quality: model building and analysis based on consumers' perception
Level I variables | Level II variables | Level III variables |
|---|---|---|
Consumer quality satisfaction | Consumer product quality satisfaction | Food |
Medicine | ||
Daily necessities | ||
Household appliances | ||
Automobile | ||
Means of agricultural production | ||
Consumer construction project quality satisfaction | Building work | |
Municipal work | ||
Consumer environment quality satisfaction | Water resources | |
Air | ||
Vegetation | ||
Noise | ||
Consumer service quality satisfaction | Education service | |
Medical service | ||
Banking service | ||
Communication service | ||
Cable television service | ||
Public transportation | ||
Real estate service | ||
Testing service | ||
Perception of product safety | Perception of product safety risks | Perception of the overall situation of product safety risks |
Analysis of reasons for product safety risks | ||
Perception of product safety risks in specific field | ||
Perception of product safety incidents | Perception of the occurrence frequency of product safety incidents | |
Perception of the field where product safety incidents take place | ||
Perception of quality defects | Respondents injured from quality defects | |
Other injury from quality defects | ||
Quality regulation and public services | Government regulation on quality | Government quality management position and effect |
Implementation of quality policies, laws and regulations | ||
Establishment of government quality management department | ||
Government's quality regulation means | ||
Institution for government accountability for product safety incidents | ||
Prevention and treatment of product safety incidents | Government's warnings on and treatments of product safety risks | |
Source of governmental product safety information | ||
Implementation of compulsory insurance of high-risk products | ||
Government's quality investment | Basic government quality investment | |
Field and method of use | ||
Government quality regulation charges | ||
Quality publicity and education | Current governmental performance of public quality education function | |
Access channel and evaluation | ||
Specific implementation subjects | ||
Government's quality testing service | Establishment of government quality testing institutes | |
Evaluation of quality testing institutes affiliated to the government | ||
Evaluation of quality test service | ||
Citizens' quality concept | Consumer quality knowledge and ability | Understanding of product safety knowledge |
Understanding of quality information | ||
Consumers' quality culture | Opinions on counterfeit and pirate products | |
Relation between quality and price | ||
Relation between quality and brand | ||
Quality habits during consumption | ||
Consumers' ability and awareness to safeguard rights | Consumers' understanding of safeguarding rights | |
Route selection to safeguarding rights | ||
Cost and effect of safeguarding rights |